Brands
Effective Date: 21/06/24
1. Introduction
Welcome to PANCHATANTRA (“we,” “our,” “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [panchatantra.store], use our mobile application [if applicable], or engage with our services.
2. Information We Collect
- Personal Data: We may collect personal information such as your name, email address, phone number, and payment details when you register, make a purchase, or contact us.
- Usage Data: We collect information about how you interact with our website or app, including IP addresses, browser types, and pages visited.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience and collect data on your preferences.
3. How We Use Your Information
We use your personal information to provide and enhance our services, including:
- Offering Products for Sale: Processing and fulfilling your orders, including managing payment and shipping.
- Shipping and Delivery: Coordinating the delivery of your orders to your designated address.
- Order Fulfillment: Ensuring your orders are accurately completed and addressing any issues related to your purchases.
- Communication: Keeping you informed about new products, services, and special offers that may be of interest to you.
4. How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processors and shipping partners.
- Legal Requirements: When required by law or to protect our rights, we may disclose your information in response to legal requests.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data under certain circumstances.
- Opt-Out: Opt-out of receiving marketing communications or tracking technologies.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will notify you by posting the new policy on our website. Your continued use of our services after the changes constitutes your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: [email protected]
- Address: Tirupati, Andhra Pradesh
- Website: panchatantra.store
Effective Date: 21/06/24
1. Overview
This website, [panchatantra.store] (the “Site”), is operated by PANCHATANTRA (“we,” “us,” “our”), with its registered office at Tirupati, Andhra Pradesh. By accessing or using our Site and services, you agree to comply with and be bound by the following Terms of Service (“Terms”). These Terms govern your access to and use of our Site and services.
2. Acceptance of Terms
By accessing our Site, purchasing products, or using our services, you agree to these Terms, including any additional terms and policies referenced herein. If you do not agree with any part of these Terms, you must not use our Site or services.
3. Online Store Terms
- Eligibility: By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site.
- Prohibited Activities: You may not use our products for any illegal or unauthorized purposes. You must not transmit any harmful code or viruses. You are responsible for maintaining the confidentiality of your account and password.
4. General Conditions
- Service Refusal: We reserve the right to refuse service to anyone for any reason at any time.
- Content Transfer: Your information, excluding credit card details, may be transferred unencrypted. Credit card information is encrypted during transfer.
- Restrictions: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our services without our express written permission.
5. Accuracy and Completeness of Information
We are not responsible for any inaccuracies or errors in the information on our Site. The material on our Site is provided for general information and should not be the sole basis for decision-making.
6. Modifications to the Service and Prices
- Pricing: Prices for our products may change without notice.
- Service Changes: We reserve the right to modify or discontinue our services without notice and will not be liable for any such changes.
7. Products or Services
- Online Exclusivity: Some products or services may be available exclusively online and are subject to our Return Policy.
- Product Descriptions: We strive to accurately display product colors and images, but cannot guarantee the accuracy of your monitor’s display.
- Limitations: We reserve the right to limit sales and quantities of products and to discontinue any product at any time.
8. Accuracy of Billing and Account Information
- Order Refusal: We reserve the right to refuse or cancel orders at our discretion. This may include orders with the same customer account or payment information.
- Notification: We may attempt to notify you of any changes to or cancellations of orders.
9. Optional Tools
We may provide access to third-party tools that we do not monitor or control. Your use of these tools is at your own risk and should be done in accordance with the third-party provider’s terms.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content or accuracy of these external sites and encourage you to review their policies before engaging in any transactions.
11. Comments, Feedback, and Other Submissions
- Submission Use: We may use any comments or submissions you provide without restriction.
- Content Removal: We reserve the right to remove content that violates our Terms or is otherwise objectionable.
12. Personal Information
Your submission of personal information is governed by our Privacy Policy.
13. Errors, Inaccuracies, and Omissions
We reserve the right to correct any errors or inaccuracies and to update information without prior notice.
14. Prohibited Uses
You must not use our Site to host, display, or transmit harmful, illegal, or unauthorized content. This includes violating any laws, infringing on intellectual property rights, or disseminating malware.
15. Disclaimer of Warranties; Limitation of Liability
- Service Quality: We do not guarantee that our services will be uninterrupted or error-free.
- Liability Limit: We are not liable for any damages arising from your use of our services or any products purchased through our Site.
16. Indemnification
You agree to indemnify and hold PANCHATANTRA and its affiliates harmless from any claims or demands arising out of your breach of these Terms.
17. Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to be in effect.
18. Termination
- Termination by You: You may terminate these Terms by ceasing to use our Site.
- Termination by Us: We may terminate these Terms if you fail to comply with them, with or without notice.
19. Force Majeure
We are not liable for any failure to perform due to causes beyond our reasonable control.
20. Entire Agreement
These Terms constitute the entire agreement between you and PANCHATANTRA and supersede any prior agreements.
21. Governing Law and Jurisdiction
These Terms are governed by the laws of India. Disputes will be subject to the exclusive jurisdiction of the courts in Tirupati, Andhra Pradesh.
22. Changes to Terms of Service
We reserve the right to update these Terms. Your continued use of the Site following any changes constitutes your acceptance of the updated Terms.
23. Contact Information
Questions about these Terms should be directed to us at:
- Email: [email protected]
- Address: Tirupati, Andhra Pradesh
1. Shipping Rates
- Free Shipping: We offer free shipping across India for all prepaid orders.
- Cash on Delivery (COD) Orders: An additional fee will apply for COD orders to cover “cash handling” by our carrier partner.
2. Order Processing
- Order Fulfillment: We aim to process and fulfill orders promptly. Typically, your order will be dispatched within 1-2 business days from the time it is placed.
- Processing Delays: Please note that during peak seasons or due to unforeseen circumstances, processing times may be longer. We appreciate your patience and understanding.
3. Delivery Time
- Estimated Delivery: Delivery usually takes 2-5 working days, depending on your location:
- Metropolitan Areas: 2-3 business days
- Rest of India: 3-5 business days
- Tracking: Once your order is dispatched, you will receive a unique tracking link via email/SMS to track your package in real-time.
4. Order Tracking
- Tracking Information: A tracking number will be sent to your inbox once your order has been shipped. You can track your order’s status in real-time using the tracking link provided.
5. Delivery Issues
- Incorrect Information: If you provide incorrect shipping information, we are not responsible for any delays or non-delivery of your order. Please ensure your shipping details are accurate before completing your purchase.
- Unforeseen Delays: Occasionally, delays may occur due to circumstances beyond our control, such as weather conditions or logistical issues. We will make every effort to ensure timely delivery and keep you informed of any delays.
6. Contact Us
For any questions or issues regarding shipping, please contact us at:
- Email: [email protected]
- Address: Tirupati, Andhra Pradesh
We are committed to providing you with a smooth shopping experience. Thank you for choosing PANCHATANTRA!
1. 7-Day Returns & Exchanges
- Eligibility: Items purchased from PANCHATANTRA are eligible for return or exchange if returned within 7 days of delivery.
2. Free Exchanges
- Cost: We offer free exchanges at no extra cost to you. The exchange process is hassle-free, and all shipping charges are covered by us.
3. Easy Returns
- Prepaid Orders: For prepaid orders, the entire amount will be refunded to the original payment method, whether it’s a bank account, credit card, or any other payment mode used at the time of purchase.
- Cash on Delivery (COD): For COD orders, a refund will be initiated to the bank account provided by you when raising the return request.
4. Exchange for Something Else
- Different Product: If you choose to exchange for a different product, you may select a replacement item. If the new product’s value exceeds the original product, you will need to pay the difference. If the replacement item is of lesser value, the difference will be refunded to you as a gift card.
5. Return & Exchange Request
- Request Process: To initiate a return or exchange, you can submit a request here. Once your request is verified, our support team will arrange a reverse pickup. After the item is picked up, we will process your refund or exchange.
- Product Availability: Exchanges are subject to product availability.
- Defective Products: If you receive a defective product, please send images via our return center. Upon verification, we will provide a refund or exchange.
- Hygiene: For hygiene reasons, we may refuse returns if the item appears worn, washed, or soiled. Please ensure that all return items are in unused condition with the original tags attached and packaging intact. The tags must not be removed or altered in any way.
6. Self-Shipping
Packing: Securely pack the items to prevent any damage during transit. All items must be unused with original tags and packaging intact. The tags must remain attached exactly as they were when you received the item.
Courier Address: You can courier the product(s) to:
PANCHATANTRA
Tirupati, Andhra PradeshNotification: Upon receipt, we will notify you via email or phone call. Ensure that the ORDER ID and registered mobile number are mentioned on the packaging.
Refund: Within 48 hours of receiving the product(s), we will refund the full amount plus INR 100 (to cover courier charges) to your bank account.
7. Refund Status
- Pending Refunds: We update customers via email once the refund process is initiated. Bank refunds for prepaid orders typically take 7-10 business days.
- Further Assistance: For additional inquiries or to track your refund, please contact our help center and provide the necessary details to raise a support ticket.